Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials 認定 1z1-981 試験問題:

1. Which three statements are true about add-ins?

A) They are the visual areas of Oracle Service Cloud Agent Desktop.
B) They always run locally on the machines on which the desktop application runs.
C) They can be added to the Custom Portal area of Oracle Service Cloud.
D) They always run locally to access local data.
E) They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
F) They can be designed to create visual components and not perform any integrations.

2. Which five practices deliver maximum reporting performance?

A) Using outer joins rather than inner joins when possible
B) Using the like operator instead of the complex expression operator
C) Filtering on standard fields that are indexed
D) Using index custom fields as filters
E) Filtering on simple columns and not on expressions
F) Providing values for runtime filters
G) Using the complex expression operator instead of the like operator
H) Filtering on expressions and not on simple columns
I) Using fixed filters whenever possible
J) Configuring many-to-many joins
K) Providing default values for runtime filters

3. Which three requirements can be implemented by using workspace rules?

A) Calling an add-in
B) Dynamically setting the URL for browser control
C) Prompting a customer care executive to dynamically open a guide
D) Calling a CPM script
E) Triggering escalation mails to the manager after the escalation time is over

4. Which statement correctly differentiates between a bulk operation and a batch operation?

A) A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
B) A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
C) A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
D) A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

5. Which three events are available with the JavaScript API?

A) onrefresh()
B) aftersave()
C) enclose ()
D) onsaveclose ()
E) onbeforesave ()
F) ondataupdated()

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