HP Delta -Selling HP PPS ServiceOne Services 認定 HP5-H10D 試験問題:
1. Which HP Care Pack Service response is sold most often?
A) Defective media retention
B) Onsite services
C) Offsite services
D) Next-business-day, onsite
2. Which services correspond when a customer says yes to the following discovery question:
"Does your IT budget require a different payment term than up-front?"
A) HP Defective Media Retention
B) HP Care Pack Services
C) HP Standard Contractual Services
D) HP Onsite Repair
3. What is true about HP Standard Contractual Services?
A) The HP Standard Contractual Services are annual services for multiple products on one agreement.
B) Each HP Standard Contractual Services agreement is linked to one hardware serial number.
C) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.
D) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
4. When do HP Care Pack Services need to be registered?
A) within 10 days after the purchase of the care pack
B) within 30 days after the expiration of the warranty
C) within 90 days after the purchase of the hardware
D) within 10 days after the purchase of the hardware
5. When is the best time to offer HP Contractual Services?
A) At the time of the new hardware purchase
B) Anytime during the hardware lifecycle
C) Upon renewal of the existing services agreement
D) 10 days after the expiration of the HP base warranty
質問と回答:
| 質問 # 1 正解: D | 質問 # 2 正解: C | 質問 # 3 正解: A | 質問 # 4 正解: A | 質問 # 5 正解: C |














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