BCS ITIL® Foundation 認定 ITILF 試験問題:

1. Which one of the following activities does application management perform?

A) Defining where the vendor of an application should be located
B) Deciding who the vendor of storage devices will be
C) Agreeing the service levels for the service supported by the application
D) Ensuring that the required functionality is available to achieve the required business outcome

2. Which three types of metric support Continual Service Improvement (CSI) activities?

A) Technology metrics, process metrics and service metrics
B) Process metrics, software metrics and financial metrics
C) Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
D) Service metrics, technology metrics and Key Performance Indicator (KPI) metrics

3. Which of the following statements MOST correctly identifies the scope of design coordination activities?

A) Only changes to business critical systems
B) Only changes that introduce new services
C) Any change that the organization believes could benefit
D) It is mandatory that all changes are subject to design coordination activity

4. The configuration management system is part of which system?

A) The availability management information system
B) The service knowledge management system
C) The information security management system
D) The capacity management information system

5. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Describes the topography of the hardware
B) Describes how the configuration items (CIs) work together to deliver the services
C) Defines which software should be installed on a particular piece of hardware
D) Defines how version numbers should be used in a release

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