Microsoft Dynamics CRM 2011 Applications 認定 MB2-868 試験問題:
1. In Microsoft Dynamics CRM 2011, a case is in a specific queue that is not the service queue.
You need to ensure that the case is in the service queue so the service team can work on the case.
Which of the following actions will achieve the goal?
(Choose all that apply.)
A) Assign the case to the service team.
B) Route the queue item to the service queue, and assign the queue item to the service team.
C) Open the queue item details, set the Worked By attribute to the service team, and set the Queue attribute to the service queue.
D) Add the case to the service queue.
2. In Microsoft Dynamics CRM 2011, you need to create a dynamic marketing list.
Which of the following entities can you select as the member type?
(Choose all that apply.)
A) Account
B) Lead
C) Organization
D) Contact
E) Parent
3. In Microsoft Dynamics CRM 2011,
you need to change the query for a dynamic marketing list while preserving the current list of members.
What should you do?
A) Share the members of the marketing list with a new static marketing list.
B) Change the dynamic marketing list to a static marketing list. Then create a new dynamic marketing list to track additional members.
C) Lock the dynamic marketing list. Then change the query for the dynamic marketing list.
D) Copy the dynamic marketing list as a static list. Then change the query for the dynamic marketing list.
4. In Microsoft Dynamics CRM 2011, what is a unit group?
A) a way to define the product that will be used as a substitution if another product is unavailable
B) a way to organize multiple price lists
C) a set of measurements in which a product is available
D) a way to bundle two or more products together
5. A company uses a multitenant deployment of Microsoft Dynamics CRM 2011.
When you schedule a service activity, the scheduler offers appointments at unexpected times.
You discover that the times correspond to the wrong time zone.
You need to set the time zone so that service activity appointments are offered at the correct times, without
impacting other organizations.
Where should you set the time zone?
A) in the Date and Time settings of the Microsoft Dynamics CRM server
B) in the facility work hours settings
C) in the facility settings
D) on the General tab of the Personal Options dialog box
質問と回答：
| 質問 # 1 正解： B、C | 質問 # 2 正解： A、B、D | 質問 # 3 正解： D | 質問 # 4 正解： C | 質問 # 5 正解： B |
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